Does IM WhatsApp integration on Zoho Desk require a separate WABA number?
Yes, IM WhatsApp integration on Zoho Desk requires a separate WABA number which should be associated with other services. This restriction is imposed by WhatsApp (Meta), requiring separate WABA numbers for Zoho CRM and Zoho Desk.
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how to create a Zoho Desk ticket with custom lookup field value?
Regarding your concern, we understand that you are trying to create ticket in desk from Zoho Creator. if that's the case, we request you to follow the below format as mentioned in add records api help doc "Lookup_field_name": "3888833000000114027". ...
Is this time window configurable? Or what options are available to respond to a time session expired via WhatsApp?
If you are referring to The timer which automatically closed the chat and convert it as a ticket then kindly refer to the link given below. ...
What is Zoho Flow and how does it support integration?
What is Zoho Flow? Zoho Flow is an integration platform designed to automate workflows by connecting various applications, both cloud-based and on-premises. It allows users to build custom integrations without requiring extensive coding knowledge, ...