Two logo configuration options: 1. Organization Logo (account-level under Organization settings) 2. Application Logo (app-specific under Application Summary). New customization capability added for Application Logos beyond default initials.Setting up ...
Yes, IM WhatsApp integration on Zoho Desk requires a separate WABA number which should be associated with other services. This restriction is imposed by WhatsApp (Meta), requiring separate WABA numbers for Zoho CRM and Zoho Desk.
It´s important to highlight that this post assumes you are already familiar with proper subform creation in Zoho Creator. If you are not please check out our Master Zoho Creator Subforms course in the url below before implementing this custom ...
If you have configured the WhatsApp Instant messaging for your portal, the customer can initiate a chat from their own WhatsApp number which will be created as a ticket in Zoho Desk as per the configuration that you have configured.