Is this time window configurable? Or what options are available to respond to a time session expired via WhatsApp?
If you are referring to The timer which automatically closed the chat and convert it as a ticket then kindly refer to the link given below. https://help.zoho.com/portal/en/kb/desk/support-channels/instant-messaging/general/articles/setting-your-instant-messaging-preferences#To_associate_agents_with_channels
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Does IM WhatsApp integration on Zoho Desk require a separate WABA number?
Yes, IM WhatsApp integration on Zoho Desk requires a separate WABA number which should be associated with other services. This restriction is imposed by WhatsApp (Meta), requiring separate WABA numbers for Zoho CRM and Zoho Desk.
So it's integrated. Now, how on earth can a customer submit a ticket using WhatsApp? I am not able to install this number on my phone. Do they need to log in to Zoho Desk? to interact?
If you have configured the WhatsApp Instant messaging for your portal, the customer can initiate a chat from their own WhatsApp number which will be created as a ticket in Zoho Desk as per the configuration that you have configured.
Can I ONLY import one blog post at a time into Zoho from Word press?
Please be informed that there is no limit to importing blog posts to Zoho Sites, Hence, you may upload them in bulk. To import a blog post, you may navigate through Settings->Click on 'Preferences' under Blog->Import and Export Blog->Upload file.
How to show map points in Zoho Creator regardless of how records are added (manually, via Deluge, or API)?
Map points currently only work for manually added records due to backend integration with Zoho Map. This has been logged as a feature request for future updates based on feasibility. While passing the address values to the deluge task, please pass ...
Can we get the recording or transcript of a meeting via API at the end of the call?
We currently offer an option to obtain recording and transcript download URLs through the "Get List of Recording" API. You can refer to this article for more details.