Configuring Time Windows for WhatsApp Sessions in Zoho Desk

Is this time window configurable? Or what options are available to respond to a time session expired via WhatsApp?

If you are referring to The timer which automatically closed the chat and convert it as a ticket then kindly refer to the link given below. https://help.zoho.com/portal/en/kb/desk/support-channels/instant-messaging/general/articles/setting-your-instant-messaging-preferences#To_associate_agents_with_channels