Zoho CRM WhatsApp Integration Guide

What are the current features, limitations, and setup process for Zoho CRM's native WhatsApp integration as of July 2025?

Zoho CRM WhatsApp Integration Solutions

Zoho CRM WhatsApp Integration Solutions

Overview

Discover effective solutions for integrating Zoho CRM with WhatsApp to enhance customer engagement through two-way messaging and rich media sharing. Streamline communication and automate processes within your CRM.

Info

Key Features

  • Two-way Messaging: Engage with customers directly via WhatsApp from Zoho CRM.
  • Rich Media Support: Share images, videos, and documents seamlessly.
  • Workflow Automation: Set up triggers and automate interactions.
  • Error Fixing: Diagnose and resolve integration errors efficiently.

Popular Integration Solutions

Solution 1: Twilio WhatsApp API

Utilize the Twilio WhatsApp API for direct integration with Zoho CRM, offering reliable messaging capabilities and easy setup.

Solution 2: WATI

Leverage WATI for a comprehensive WhatsApp Business API provider, ensuring smooth integration with Zoho CRM functionalities.

Solution 3: MessageBird

Integrate Zoho CRM with MessageBird to access advanced messaging features and robust customer support.

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