Key Features of Zoho Voice

1. Cloud Telephony:

   • Offers local and international business phone numbers.

   • Supports incoming and outgoing calls via VoIP and WebRTC23.

2. Call Center Features:

   • IVR (Interactive Voice Response): Guides callers efficiently with multi-level IVR28.

   • Call Queues: Manages inbound call flows and assigns calls to agents48.

   • Call Recording: Allows recording of calls for future reference28.

   • Call Monitoring: Enables real-time supervision of calls, including barging, whispering, and three-way interactions67.

3. Advanced Calling Features:

   • Power Dialer: Automates outbound calls for sales teams16.

   • Queue Performance Metrics: Analyzes call queue efficiency to optimize customer service18.

   • Advanced Noise Cancellation: Powered by Krisp AI for better call quality6.

4. Integrations:

   • Seamlessly integrates with other Zoho applications like CRM, Desk, Recruit, and Bigin34.

   • Supports integration with in-house CRM and helpdesk software2.

5. User Interface and Accessibility:

   • Offers a versatile and intuitive user interface with real-time and historical call statistics3.

   • Available on web browsers, desktop apps, and mobile apps5.

   • Includes the ZDialer browser extension for click-to-call functionality3.

6. Additional Features:

   • Voicemail Transcription: Automatically transcribes voicemails into text3.

   • Two-way Local SMS: Supports sending and receiving SMS5.

   • Call Notes and Disposition: Allows agents to log call details and outcomes5.

These features make Zoho Voice a robust solution for businesses looking to streamline their communication processes, especially those already using other Zoho tools.