Key Features of Zoho Voice: Enhance Business Communication

What are the key features of Zoho Voice?

Info
Zoho Voice offers features such as call management, voicemail, call forwarding, call recording, and integration with Zoho CRM to provide a seamless communication experience. It also includes a business phone system and VoIP solutions designed for small businesses. Zoho Voice is a cloud-based business telephony and contact center solution designed to enhance communication for businesses. Here are its key features:

  1. :

    • Offers local and international business phone numbers.

    • Supports incoming and outgoing calls via VoIP and WebRTC23.

  2. :

    • : Guides callers efficiently with multi-level IVR28.

    • : Manages inbound call flows and assigns calls to agents48.

    • : Allows recording of calls for future reference28.

    • : Enables real-time supervision of calls, including barging, whispering, and three-way interactions67.

  3. :

    • : Automates outbound calls for sales teams16.

    • : Analyzes call queue efficiency to optimize customer service18.

    • : Powered by Krisp AI for better call quality6.

  4. :

    • Seamlessly integrates with other Zoho applications like CRM, Desk, Recruit, and Bigin34.

    • Supports integration with in-house CRM and helpdesk software2.

  5. :

    • Offers a versatile and intuitive user interface with real-time and historical call statistics3.

    • Available on web browsers, desktop apps, and mobile apps5.

    • Includes the ZDialer browser extension for click-to-call functionality3.

  6. :

    • : Automatically transcribes voicemails into text3.

    • : Supports sending and receiving SMS5.

    • : Allows agents to log call details and outcomes5.

These features make Zoho Voice a robust solution for businesses looking to streamline their communication processes, especially those already using other Zoho tools.


Notes

Citations:

  1. https://www.cloudtalk.io/blog/zoho-voice-pricing/
  2. https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/242897866243104
  3. https://getvoip.com/blog/zoho-voice/
  4. https://zenatta.com/zoho-voice-full-product-tutorial/
  5. https://www.zoho.com/voice/plan-comparison.html
  6. https://www.zoho.com/voice/pricing.html
  7. https://www.pcmag.com/reviews/zoho-voice
  8. https://www.capterra.com/p/251900/Zoho-Voice/
  9. https://www.zoho.com/es-xl/voice/features.html
  10. https://www.zoho.com/voice/zoho-telephony.html
  11. https://www.zoho.com/es-xl/voice/
  12. https://www.youtube.com/watch?v=lafnRW2d_wI
  13. https://www.zohowebstatic.com/sites/zweb/images/voice/home/businesscallsreport.png?sa=X&ved=2ahUKEwjy_rbdh4qMAxUmHbkGHVMgOOEQ_B16BAgHEAI
  14. https://www.zoho.com/voice/features.html
  15. https://www.zoho.com/voice/
  16. https://help.zoho.com/portal/en/kb/zoho-voice/setup/articles/zoho-voice-setup
  17. https://www.zohowebstatic.com/sites/zweb/images/voice/telephony/banner-img.png?sa=X&ved=2ahUKEwiGlLfdh4qMAxXzIbkGHRZBKyYQ_B16BAgBEAI

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