What should I do if I am locked out of Zoho OneAuth?
Steps to Take If You Are Locked Out of Zoho OneAuth
If you are locked out of Zoho OneAuth and cannot access your Zoho account, follow these steps to regain access:
1. Use Recovery Options in OneAuth
Open the OneAuth app on your device or install it on a new device.
Tap "Sign in" and enter your Zoho account credentials.
When prompted for Multi-Factor Authentication (MFA), select "Sign in another way" or "Problem signing in?"58.
Choose from the available recovery options you previously set up:
2. Use a Trusted Browser
If you have previously logged in from a trusted browser, try signing in from that browser. Trusted browsers may bypass MFA, allowing you to access your account and reconfigure OneAuth5.
3. Alternate MFA Methods
If you set up another MFA method (such as SMS OTP or a security key), use that to sign in and restore access to your account and OneAuth5.
4. Contact Zoho Support
If you have not set up any recovery options or alternate MFA methods, or if you are still unable to access your account, contact Zoho Accounts Support at support@zohoaccounts.com. Provide them with details about your account and situation. After verifying your identity, they can assist you with account recovery and provide further instructions456.
5. Prevent Future Lockouts
After regaining access, set up multiple recovery options in OneAuth (passphrase, backup codes, backup mobile number) to ensure you can recover your account easily in the future357.
Summary Table: Recovery Options
| Recovery Method | How to Use |
|---|---|
| Passphrase | Enter your backup passphrase in the OneAuth recovery screen |
| Backup Verification Code | Enter a 12-digit backup code previously generated |
| Backup Mobile Number | Request and enter an OTP sent to your backup number |
| Trusted Browser | Sign in from a browser previously marked as trusted |
| Alternate MFA | Use another MFA method if configured (SMS OTP, security key, etc.) |
| Zoho Support | Email support@zohoaccounts.com if you have no recovery options available |
If you follow these steps, you should be able to recover access to Zoho OneAuth and your Zoho account. If all else fails, Zoho Support is equipped to help you regain access after verifying your identity456.
Citations:
- https://help.zoho.com/portal/en/kb/accounts/oneauth/secure-zoho-account-with-mfa/articles/recover
- https://help.zoho.com/portal/en/kb/accounts/faqs-troubleshooting/troubleshooting/oneauth/articles/you-lost-your-device-or-uninstalled-the-oneauth-app-and-now-you-can-t-access-your-zoho-account
- https://www.zoho.com/accounts/oneauth/
- https://help.zoho.com/portal/en/community/topic/lock-out-of-account-after-password-update
- https://help.zoho.com/portal/en/kb/accounts/faqs-troubleshooting/troubleshooting/account-recovery/articles/recover-your-zoho-account
- https://zoho.zohocorp.com.cn/accounts/help/faq.html
- https://twitter.com/ZohoOneAuth/status/1839640140160926030
- https://www.reddit.com/r/Zoho/comments/pfbrce/oneauth_not_workingand_worse/
- https://forums.freebsd.org/threads/being-locked-out-because-of-mfa.79416/
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