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AI-powered customer support significantly enhances customer experience by leveraging advanced technologies to streamline processes, personalize interactions, and ensure accessibility. Here are the key ways AI improves customer support: Benefits of ...
If you have configured the WhatsApp Instant messaging for your portal, the customer can initiate a chat from their own WhatsApp number which will be created as a ticket in Zoho Desk as per the configuration that you have configured.
Yes, IM WhatsApp integration on Zoho Desk requires a separate WABA number which should be associated with other services. This restriction is imposed by WhatsApp (Meta), requiring separate WABA numbers for Zoho CRM and Zoho Desk.