Prevent Zoho Desk Agents from Creating Tickets: Proven Solutions How to Prevent Zoho Desk Agents from Creating Tickets on Behalf of Customers: 7 Proven Solutions Struggling with ticket creation accountability in Zoho Desk? Discover practical ...
Solving the Mobile Phone Field Mystery in Zoho Desk Solving the Mobile Phone Field Mystery: A Complete Guide to Zoho Desk Introduction: When Customer Data Goes Missing Picture this: Your support team creates a ticket for a new customer, carefully ...
AI-powered customer support significantly enhances customer experience by leveraging advanced technologies to streamline processes, personalize interactions, and ensure accessibility. Here are the key ways AI improves customer support: Benefits of ...
If you have configured the WhatsApp Instant messaging for your portal, the customer can initiate a chat from their own WhatsApp number which will be created as a ticket in Zoho Desk as per the configuration that you have configured.
Yes, IM WhatsApp integration on Zoho Desk requires a separate WABA number which should be associated with other services. This restriction is imposed by WhatsApp (Meta), requiring separate WABA numbers for Zoho CRM and Zoho Desk.
The Error When attempting to search for contacts by phone number in Zoho CRM, you might encounter errors with this script: con = phn.toLong; contactdetails = zoho.crm.searchRecords("Contacts",("Phone:equals":con*")); info contactdetails; Common ...
This is the most important step in the process of setting up your Zoho Creator database. A properly linked setup will enable your information to run smoothly and avoid wasting space ( MB ) First, you need to create at least 2 Forms. For example.- ...
To build a robust Order form in Zoho Creator you need to be able to automatically "fetch" the information about a product and let the system pre-populates the subform with pre-existing data in the Products Table. First, you need to have a Products ...
The first step is to have the Subtotal or Total field value in the Order Form. Normally this would be a currency field or decimal field if you need to consider 1 or more decimals into your calculations. If not you can also set it the field as a ...
It´s important to highlight that this post assumes you are already familiar with proper subform creation in Zoho Creator. If you are not please check out our Master Zoho Creator Subforms course in the url below before implementing this custom ...